Official Documents

Vg98 Privacy Policy — Your Data Protection & Personal Information

Vg98 takes every member's privacy seriously. This document clearly explains how we collect, use, store and protect your personal information whenever you use our platform.

Updated: January 2026
Bahasa Melayu
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Six Ways vg98 Protects Your Privacy and Personal Data

Your trust is our priority. Every data protection measure at vg98 is designed to keep your personal information safe at all times.

256-bit SSL Encryption

All data transmitted between your device and vg98's servers is protected with 256-bit SSL encryption — the same standard used by Malaysia's leading financial institutions and commercial banks.

Secure Data Storage

Your personal information is stored in a database protected by multiple layers of security. Access to this sensitive data is restricted to authorised personnel only, with full audit logs maintained.

No Sale of Data to Third Parties

Vg98 does not sell, rent or trade members' personal information to any third party for marketing purposes. Your data belongs to you — not as a commodity of our business.

Privacy Controls in Your Hands

Every vg98 member has the right to access, amend, or request deletion of their personal information at any time via account settings or by contacting our support team.

Real-Time Threat Detection

Vg98's security monitoring system operates 24/7 to detect and block any unauthorised access attempts. Any suspicious activity is automatically identified and contained before it can affect your data.

Local Law Compliance

The vg98 Privacy Policy is designed in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA). We take these legal obligations seriously and continuously update our practices to meet the latest requirements.


1Introduction

Vg98 ("we", "Platform") is committed to protecting the privacy of every individual who uses our services. This Privacy Policy explains how we collect, use, disclose and protect your personal information when you register and use the vg98 platform at https://vg98.ml.

This document applies to all users of the vg98 platform, including website visitors, registered members, and anyone who interacts with our services via the website, mobile app, or customer support channels.

By using the vg98 platform, you agree to the collection and use of information as described in this Privacy Policy. If you do not agree, you are advised not to use our services.

This Privacy Policy was last updated in January 2026 and complies with Malaysia's Personal Data Protection Act 2010 (PDPA) and international data protection best practices.

2Personal Information We Collect

Vg98 collects your personal information through several methods depending on how you interact with our platform. Below is a summary of the data we collect:

Data Categories Information Type Primary Purpose
Identity Information Full name, date of birth, identification card number Account verification & KYC
Contact Information Email address, phone number, residential address Communication & verification
Financial Information Bank account number, bank name, e-wallet information Deposit & withdrawal processing
Technical Data IP address, device type, web browser, operating system Security & analytics
Usage Data Game history, betting records, activity logs Customer support & improvement
Communication Data Live chat records, support emails, feedback Complaint resolution & quality
We only collect information that is strictly necessary to provide a safe and effective service. We do not collect sensitive data such as health information or religious beliefs.

3How We Use Your Information

The personal information we collect is used responsibly and limited to the following purposes:

  • Account management — creating, maintaining and protecting your member account
  • Transaction processing — processing deposits, withdrawals and fund transfers securely
  • Identity verification (KYC) — ensuring legal compliance and preventing fraud
  • Customer support — resolving enquiries, complaints and support requests
  • Platform communications — sending important notifications related to your account and transactions
  • Personalised promotions — offering relevant bonuses and promotions based on your preferences (with consent)
  • Platform improvement — analysing usage patterns to improve the user experience
  • Legal compliance — fulfilling legal obligations and regulatory body requirements
  • Fraud prevention — detecting and blocking suspicious or unauthorised activity

Vg98 will not use your information for any purpose beyond those stated above without first obtaining your explicit consent.

4Sharing Information with Third Parties

Vg98 does not sell or trade your personal information. However, under certain circumstances, we may share your data with selected third parties for platform operational purposes:

  • Payment service providers — DuitNow, FPX, Touch 'n Go, GrabPay, Boost and other payment gateways to process your transactions
  • Game providers — game software providers supplying Slots, Live Casino and other games on our platform
  • Identity verification services — accredited third-party KYC providers for identity document verification
  • Legal authorities — when required by court order, law enforcement investigation or regulatory requirement
  • Analytics services — analytics tools that help us understand platform usage patterns on an aggregated and anonymised basis

All third parties with whom we share data are bound by strict data protection agreements and are prohibited from using your information for any purpose other than those specified.

Should data sharing beyond the scope stated above be required, we will obtain your written consent beforehand.

5Cookies & Tracking Technologies

Vg98 uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions smoothly. The following are the types of cookies we use:

  • Essential Cookies — required for core platform functions such as login, secure sessions and language preferences. These cookies cannot be disabled.
  • Performance Cookies — collecting anonymised information about how you use the platform to help us improve our services.
  • Functional Cookies — storing your preferences such as theme, display settings and game choices to deliver a more personalised experience.
  • Security Cookies — helping detect and prevent fraudulent activity and unauthorised access to your account.

You can manage or delete cookies through your web browser settings at any time. However, disabling essential cookies may affect platform functionality and your gaming experience.

vg98 does not use third-party advertising cookies to track your activity on other websites outside our platform.

6Data Security Measures

The security of your personal information is vg98's highest priority. We implement multiple layers of technical and organisational measures to protect your data from unauthorised access, disclosure, alteration, or destruction:

  • 256-bit SSL/TLS encryption for all data in transit
  • Sensitive data stored in databases is encrypted using AES-256
  • Two-factor authentication (2FA) is available for all member accounts
  • 24/7 real-time security monitoring by a dedicated cybersecurity team
  • Regular penetration testing conducted by independent security experts
  • Role-based access control — only authorised staff may access sensitive data
  • Full audit logs for all data access and changes
  • A tested incident response plan to address any data breaches
While no system is 100% secure, vg98 continuously updates our security measures in line with the latest threats to provide the best possible protection for your data.

7Your Rights Regarding Personal Data

As a data subject, you have the following rights protected under Malaysia's Personal Data Protection Act 2010 (PDPA) and vg98's Privacy Policy:

Right to Access

You have the right to request a copy of the personal information we hold about you at any time.

Right to Rectification

You may update or correct any inaccurate or incomplete personal information.

Right to Erasure

You may request the deletion of your personal data, subject to legal retention obligations.

Right to Object

You may object to the processing of your data for direct marketing purposes at any time.

Data Portability Rights

You have the right to receive your personal data in a structured, machine-readable format.

Right to Restriction

You may request a restriction on the processing of your data in certain circumstances as provided by law.

To exercise any of the rights above, contact the vg98 customer support team via 24/7 live chat. Requests will be processed within 30 business days.

8Data Retention Period

Vg98 retains your personal information only for as long as necessary to fulfil the purposes stated in this Privacy Policy or as required by applicable Malaysian law.

  • Active account data — retained for the duration your account is active and for 7 years after account closure for legal compliance purposes
  • Financial transaction records — retained for a minimum of 7 years in accordance with Malaysian financial regulatory requirements
  • Support communication logs — retained for 3 years for reference and dispute resolution purposes
  • Technical data and system logs — retained for 12 months for security and troubleshooting purposes
  • KYC Documents — retained for 5 years following the last verification or account closure

Once the retention period expires, your data will be securely deleted or anonymised in accordance with our data management procedures.

9Links to Third-Party Platforms

The vg98 platform contains links to third-party services such as game providers and payment gateways. Once you click those links and leave the vg98 platform, our Privacy Policy no longer applies.

Vg98 is not responsible for the privacy practices or content of third-party websites. We encourage you to read the privacy policy of each third-party platform you use before providing them with any personal information.

Third-party game and payment providers integrated with vg98 have their own privacy policies. Please ensure you understand their policies before interacting directly with their platforms.

10Contact Us About Privacy

If you have any questions, concerns, or complaints regarding how vg98 handles your personal information, we encourage you to contact us directly:

Live Chat

24/7 in-platform Live Chat support — the fastest way to get a response.

Privacy Email

[email protected] — for specific enquiries regarding your personal data and privacy rights.

We are committed to responding to all privacy inquiries within 5 business days. For personal data rights requests, the response period is 30 business days in accordance with PDPA provisions.

This Privacy Policy may be updated from time to time. Any significant changes will be communicated via notifications in your account. The latest update date is always displayed at the top of this document.

Your Data Is Safe at vg98 — Register and Play with Peace of Mind

Your privacy is protected at every step. Join over 500,000 Malaysian players who have trusted vg98 as their gaming platform of choice.

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Bahasa Melayu